Microsoft 365 Copilot Case Study: XP Inc. Saves 9K+ Hours

XP Inc. Overview

XP Inc. adopted Microsoft 365 Copilot to cut time spent on manual, repetitive work across meetings, audits, and governance without compromising the compliance standards required in capital markets.

• Brazilian financial institution, 7,000+ employees

• Over BRL 1 trillion in client assets under custody, 4M+ customers

• Operates in capital markets, a regulated, audit-heavy environment

The Challenge XP Inc. Faced

• Manual, repetitive workflows across meeting minutes, audit compilation, governance data consolidation

• High-frequency, document-heavy tasks that were time-consuming without automation

The Solution Microsoft 365 Copilot Gave

• Automated meeting minutes generation, used heavily by the sales team, which holds several customer meetings daily

• Reduced manual work and information-gathering for the internal audit team, speeding up analysis

•  Helped the governance team consolidate and analyse data from cross-team meetings

• Provided real-time meeting transcription, improving accessibility for a hearing-impaired employee, with plans to extend the capability further

• Made XP one of the first ten companies in Brazil to adopt the platform

Adriano Espósito, IT executive leading Enterprise Architecture and Engineering Platforms at XP: "Our sales team, which holds several meetings with customers daily, is now able to generate minutes in a fraction of the time it used to. This has greatly boosted productivity."

What Microsoft Did

• Structured and sequenced the licence rollout over three to four months, rather than issuing licences all at once

• Ran workshops and mentoring sessions with XP's teams throughout the rollout

• Connected XP with implementation partner Avanade to lead a follow-on Copilot expansion project

• Supported Avanade's structured value program, which defined measurement and value indicators for each use case before scaling

• Helped XP identify and expand use cases across more than 10% of its business areas

Results They Got

• 9,000+ hours saved across meetings and minutes-taking

• 30% increase in internal audit team efficiency

• 7% reduction in time spent on governance activities

Source: Microsoft's official XP Inc. customer story

Accessibility gain: real-time transcription supported a hearing-impaired employee, with plans to extend it further.

What This Means to Enterprises

• Results clustered in repetitive, document-heavy, meeting-adjacent work, the profile most likely to produce early, credible gains

• Structured training and phased licensing preceded scale; AI adoption was managed as change management, not a one-time deployment

• Measurement indicators were defined before expansion, making the results defensible rather than anecdotal

Note: Rubixe was not involved in XP Inc.’s implementation; this is Rubixe’s independent analysis of a publicly documented deployment.

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